Omifun Terms and Conditions & Return Policy
Thank you for shopping at Omifun. We take pride in the quality of our handmade soaps and your satisfaction is important to us.
1. Products
- All Omifun soaps are handmade in small batches; variations in color, shape, or scent are normal.
- Ingredients are listed, but customers should check for allergies prior to purchase.
- Omifun is not responsible for allergic reactions.
2. Orders and Payment
- Orders are processed in the sequence received.
- Payment is required at purchase via PayPal or credit card.
- Orders may be canceled due to product availability or errors.
3. Shipping and Delivery
- Orders ship within 3–7 business days after payment.
- Delivery times vary by destination.
- Omifun is not liable for carrier delays or incorrect shipping information provided by the customer.
4. Returns and Refunds
- Due to the personal and hygienic nature of products, all sales are final.
- Damaged or incorrect items must be reported within 7 days of delivery for resolution.
- Refunds are issued only if the product is damaged and cannot be replaced or if the wrong item is received and the customer does not want a replacement.
- Refunds are processed to the original payment method within 5–10 business days, depending on the bank or payment provider.
- Omifun is not responsible for lost or stolen packages marked as delivered; reshipping may incur customer costs if delivery fails due to incorrect address.
5. Intellectual Property
- All content on the Omifun website, including images, logos, and branding, is owned by Omifun and may not be used without permission.
6. Limitation of Liability
- Omifun is not liable for indirect or consequential damages resulting from the use of products or the website.
7. Changes to Terms
- Terms and policies may be updated at any time; updates will be posted on the website.
8. Contact Information
- Email: nasapa@omifun.co.uk
- Phone: +44 1234 567890
- Mailing Address: 11 Plantation Street, Consett, County Durham DH8 7PP
Return and Refund Policy
✍ Effective Date: [Insert Date]
Thank you for shopping at Omifun. We take pride in the quality of our handmade soaps and customer satisfaction is important to us. Please review our return and refund policy below:
⚠️❌ Returns
Due to the personal and hygienic nature of our products, all sales are final. We do not accept returns or exchanges.
⚠️📦 Damaged or Incorrect Orders
If your order arrives damaged or you receive the wrong item, please contact us within 3–7 days of delivery with the following:
- ✅ Your order number
- ✅ A description of the issue
- ✅ Photos of the product and packaging
We’ll do our best to replace the item or offer a suitable solution.
⚠️💳 Refunds (If Applicable)
Refunds are only issued under the following conditions:
- ✅ The product arrived damaged and cannot be replaced
- ✅ You received the wrong item and do not wish to receive a replacement
Once your request is reviewed and approved, a refund will be processed to your original payment method. Refunds may take 5–10 business days, depending on your bank or payment provider.
⚠️📬 Missing Packages
We are not responsible for lost or stolen packages marked as delivered. Please contact your local carrier to investigate. If a package is returned to us due to an incorrect address or failed delivery attempt, we can reship it at your expense.
📞 Contact Us
If you have questions about your order or this policy, contact us at:
- Email: nasapa@omifun.co.uk
- Phone: +44 1234 567890